FAQ
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How do I find my perfect size?
We recommend ordering one size up. If in doubt, please take a look at our size guide. By measuring your waist and inseam you can find in the table which size fits your body perfectly.
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Which payment options do you offer?
We offer the following payment methods:
-Visa
-Mastercard
-American Express
-Maestro
-Unionpay
-IDEAL
-Apple Pay
-Google Pay
-Klarna
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Will I receive a confirmation of my order?
After the payment has been processed and the order is completed, you will receive an order confirmation at the email address you provided. Haven't received an email? Please check your spam folder.
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What are the shipping costs?
Shipping costs are displayed at checkout. Deliveries in The Netherlands are free.
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Do you ship internationally?
Yes, we offer worldwide shipping.
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What is the estimated delivery time for my order?
If you order before 12:00 PM (CEST) your package will be shipped the same day.Ensuring you won't have to wait long for your favorite items!
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Do I have to pay for customs, import duties and taxes?
NOWI is not responsible for import duties, taxes, customs fees, brokerage fees or other charges imposed by your local government. These charges are the responsibility of the recipient.
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Can I cancel my order?
If you'd like to cancel your order you can email us at contact@nowithelabel.com with your order number. If your order hasn't been packed or shipped yet, we'll be able to cancel the order & refund you the full amount.
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How can I exchange my order?
If you wish to exchange an item for a different color or size, please return the item and place a new order.
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How do I return my order?
At NOWI, we gladly accept returns for items within 14 days of receipt, provided they are returned in their original condition for a full refund. Returns must be registered within 14 days of receipt. More information on returns can be found here.